Refund policy

At Qima Cafe, we take great pride in offering you the finest roasted coffee beans. Your satisfaction is our top priority. If, for any reason, you are not entirely satisfied with your purchase, we have a straightforward refund policy to ensure your peace of mind.

1. Returns

You have 14 days from the date of receiving your order to initiate a return. To be eligible for a return, the following conditions must be met:

  • The item must be in its original packaging.
  • The coffee beans must be unopened, unused, and in their original condition.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow [X days] for the refund to appear in your account, depending on your payment provider.

3. Shipping Costs

Shipping costs for returning an item are the responsibility of the customer and are non-refundable.

4. Contact Us

If you have any questions about how to initiate a return or the status of your refund, please don't hesitate to contact us at info@qimacafe.com. Our customer support team is here to assist you and provide guidance through the process.

5. Non-Refundable Items

Please note that the following items are non-refundable:

  • Coffee beans that have been opened or used.
  • Products returned more than 14 days after delivery.
  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Gift cards or promotional items.

6. Policy Changes

Qima Cafe reserves the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Qima Cafe, you acknowledge and agree to this refund policy.

Thank you for choosing Qima Cafe for your coffee needs. We are dedicated to providing you with the highest quality products and service. If you have any questions or concerns, please do not hesitate to reach out to us.